You asked, and we listened! Effective June 1, 2022, we’re simplifying our monthly subscription and rewards programs by bringing them under the same familiar name—Loyalty Rewards. This exciting update will make it easier than ever to share our rewards program, as well as manage your monthly loyalty order.

Here’s everything you need to know:

• Reward points will now be referred to as loyalty points, and subscription orders will be called loyalty orders.

• Loyalty orders will process each month instead of every one, two, or three months.

• You’ll be able to add items on your loyalty order to Saved for Later, rather than having to skip them.

• All items set for two or three months will be automatically moved to the Saved for Later section in the My Loyalty Order tab in your account manager—no action required!

• Loyalty orders unlock the 24 percent discount regardless of PV amount, and 50+ PV earns points and gifts just like today! (You can view these changes in our updated Terms of Service and Privacy Policy.)

We’ve made it simpler than ever to get started with Loyalty Rewards. Here’s the whole process in three easy steps:

1. Add products to your cart using the Add to Cart button on the product pages.

2. During checkout, you’ll see an option that says, “Would you like to make this your first loyalty order?” Select “Yes” and all items in your cart will process today for loyalty points, and any Loyalty Rewards-eligible items will appear in your My Loyalty Order tab once your order processes. There is no minimum PV required, but at least one item that is eligible for Loyalty Rewards must be in your cart in order to enroll.

3. Manage your items in your My Loyalty Order tab for next month by adding, deleting, or moving items into Saved for Later before your next process date.

Have any items currently set for two- or three-month frequency on your own template? Be sure to move them from your Saved for Later section into your June loyalty order before your next processing date!

As leaders, you’ll be able to view your teams' loyalty orders in the Downline Viewer (DLV) under Loyalty Orders, so you can reach out and remind team members to update their monthly templates. For example, if someone has an active template with 0 PV, this most likely means they haven’t moved their items from the Saved for Later section, and so their loyalty order won't process.

Check out the updated landing page beginning June 1: https://www.youngliving.com/us/en/learn/loyalty-rewards

Join our Facebook live training on the Young Living USA Facebook page with Leon Attcity on Monday, May 23, immediately following the Win the Week call!

Now that you know the basics, dig a little deeper into the details with the FAQs:

General FAQs:

• Q. How do I earn loyalty points and gifts with Young Living’s Loyalty Rewards program? A. You must place a loyalty order of at least 50 PV (point value) each month to earn loyalty points and gifts. To add an item to your loyalty order, select “Add to Loyalty Order” on the product page. Alternatively, you can click on “My Loyalty Order” in your account manager and select items to add to your loyalty order from there.

• Q. Do I have to place a 50 PV loyalty order each month to get the 24 percent discount? A. Nope! As long asyou have one item on your loyalty order, regardless of PV amount, you will save 24 percent on all Shop orders and loyalty orders.

• Q: Do I have to have Loyalty Rewards-eligible items in my cart to enroll in the program? A: Yes. You must have at least one LR-eligible item in your cart (no minimum PV required) in order to enroll in the program and make this your first loyalty order.

• Q: Can I switch and/or delete my loyalty order items and still earn loyalty points and gifts? A. Yes, you can change your items at any time and continue earning loyalty points and gifts as long as the total loyalty order value is at least 50 PV. If your loyalty order is under 50PV, you will still unlock the 24 percent discount on all orders, but you will not earn loyalty points or gifts.

• Q: Do I have to be a brand partner to take advantage of the Loyalty Rewards program? A. No, customers and brand partners alike can participate in our Loyalty Rewards program and the awesome perks it comes with.

Unlocking the discount

• Q: How do I earn the 24 percent discount via Loyalty Rewards? A. You can unlock the 24 percent discount on all orders by simply placing a loyalty order of any PV (point value).

• Q: How long do I earn the discount for? A. You’ll continue to receive the 24 percent discount as long as you have an active loyalty order processing every month.

• Q: What if I have previously unlocked the 24 percent discount with Young Living? A. If you have previously unlocked the 24 percent discount via a 100+ PV order, you will retain that discount for 12 months from the date of your last order of 100+ PV. At that point, you will either need to have an active loyalty order or spend another 100+ PV in a single order to continue earning the discount.

Earning loyalty gifts

• Q: How do I earn loyalty gifts through the Loyalty Rewards program? A. You earn free loyalty gifts by placing consecutive loyalty orders of 50+ PV. For the first year, you'll earn a loyalty gift at 3, 6, 9, and 12 months—and then every 12 months after year one.

• Q: Do I have to place consecutive loyalty orders to earn the loyalty gifts? A. Yes. In order to earn the free loyalty gifts, you must place a loyalty order of at least 50PV every month as the gifts are rewards for reaching 3, 6, 9, and 12 consecutive months on the program.

• Q: How will I receive myloyalty gift? A.Your loyalty gift will be automatically added to your next loyalty order the month after you hit a new milestone: 3, 6, 9, or 12 months with the program.

• Q: Is gift with purchase (GWP) different from Loyalty Rewards? A. Yes. Gift with purchase changes each month and is available only for that specific month. Often, the GWP will include extra benefits if you place a qualifying loyalty order.

Earning loyalty points

• Q: How many points do I earn for my qualifying loyalty order? A. You will receive loyalty points based on a percentage of PV (point value) for each loyalty order that is 50+ PV. The percentage you receive depends on how many consecutive months you have a loyalty order of 50+ PV. There is no limit to the numberof points you can earn in a month. • Months 1–3 = 10 percent of PV back in loyalty points • Months 4–24 = 20 percent of PV back in loyalty points • Months 25+ = 25 percent of PV back in loyalty points

• Q: Is there a minimum PV for my monthly loyalty order? A. There is no minimum PV to unlock the 24 percent discount, but your monthly loyalty order in the U.S. must be at least 50 PV to earn loyalty points and gifts.

• Q: Is there a grace month? A. Yes. You have one grace month every 12 months. Using a grace month will not disrupt your earning percentage or your loyalty points already earned. However, if you skip two or more months, your loyalty points remain intact, but your earning percentage will drop back to 10 percent, and you will start over with your consecutive month count.

• Q: What if I missed an out-of-stock email and my loyalty order dropped below 50 PV because of the item that was out of stock? A. If this happens, you can call Member Services at 800.371.3515 and place an additional order over the phone to earn your loyalty points for the month. To prevent your order from dropping below your target PV in the future, we recommend using PV Assistant. With PV Assistant, you can create a monthly PV goal, as well as a wish list of your favorite Young Living products. If your next loyalty order ever falls below your customizable PV goal, the PV Assistant will automatically add an item from your wish list, so you always meet your goal. To start using PV Assistant, follow these steps: 1.Log in to your Young Living account. 2.Hover over My Account. 3.Select My Loyalty Order from the dropdown menu. 4.Click on the PV Assistant tab. 5.From here, you can toggle PV Assistant on and off, see your PV total, and change your PV goal. 6.Click Add Products to choose new items to add to your backup list or click and drag to move an item to a different spot on your list. Please note that items at the top of your list will be chosen by the system first.

• Q: What happens if I have three consecutive months of failed payments for my loyalty order? A. If you do not update your payment information and have three consecutive failed payments, you will receive an email letting you know that we are deleting all remaining items from your loyalty order template. You can still add items to your loyalty order at any time after that, but you will need to update your payment information to allow for successful processing.

Redeeming loyalty points

• Q: Where can I see my Loyalty Rewards information, such as points earned, points expiring soon, etc.? A. You can view all of your Loyalty Rewards information by hovering over My Account (located at the top right of Young Living’s home page when you’re logged in) and selecting My Rewards from the dropdown menu.

• Q: How do I redeem my loyalty points? A. You can redeem your points at checkout by selecting Apply Points.

• Q: When can I redeem loyalty points earned on my loyalty order that processed this month? A. Loyalty points can be redeemed once your order ships. You must have consecutive loyalty orders to redeem these points.

• Q: How many points can I redeem each month? A. You can redeem up to 375 points each month.

• Q: What if I don’t have enough loyalty points to purchase the products I want? A. You can redeem points on products only when you have enough points to cover the total PV (point value) of the products you want.

• Q: If I CANCEL my loyalt yorder and don’t place a new one, do I lose my points? A. Yes. If you don’t have an active loyalty order set to process, you will forfeit all unused loyalty points. However, you’re welcome to use your grace month to skip a single loyalty order every 12 months without penalty.

• Q: Do I retain points earned for returned products? A. No. You forfeit any points earned on loyalty order products that you later return.

• Q: When redeeming loyalty points, do I go by the dollar amount or the PV amount in the price list? A. When redeeming points, use the PV amount rather than the dollar value. For example, if you have 50 points, you can redeem them for any product with a PV value up to 50. Loyalty points can be redeemed only for products with full PV values. Not all products are eligible, and items purchased with loyalty points are not returnable. Locate the blue flags on product pages to identify qualifying products.

• Q: Can I use my points for promotional products such as discounted items? A. No. If you use points to purchase a promotional item, you will not receive discounted pricing. Please note that some promotional items will not be available for purchase with points at all.

• Q: Do my loyalty points expire? A. Yes. Unused points expire on a 12-month rolling basis, meaning they expire 12 months from when they were earned.

• Q: Can I redeem loyalty points outside my market? And if so, how? A. Yes, you can! Please note the following rules for redeeming loyalty points outside your home market: •To redeem points in a market that is not your home market, you must be present in the market, and you may not redeem points on behalf of another member. •The market you are visiting may limit quantities or restrict products that you can redeem points for. •You will be allowed to place only two orders per month with points and can redeem a limit of 125 points total per month in any market other than your home market. If you redeem 125 points on your first order, a second order will not be allowed. •You can redeem points for the Premier Aroma™ Collection only once per the life of your account, and this collection can be purchased with points only in your home market.